Return and Refund Policy

At Cute Plus, your satisfaction is our mission. If something isn't right with your order, we'll make it right. Please read our policy below.

1. Return Eligibility

We accept returns within 7 days of delivery [CONFIRM] if:

  • The product is unopened, unused, and in its original sealed packaging
  • The product seal/shrink wrap is intact
  • You have the order number or proof of purchase

2. Non-Returnable Items (Hygiene & Safety)

For the health and safety of all our customers, the following cannot be returned or exchanged:

  • Opened or used skincare products (foams, cleansers, creams, bleach, masks, scrubs)
  • Opened or used makeup products (lipsticks, foundations, primers, lip colours)
  • Opened perfumes and body sprays
  • Products purchased on clearance or final sale
  • Bundles where individual items have been opened

This is standard practice for cosmetics and skincare, as these products cannot be resold once opened.

3. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, expired, or incorrect item, we take full responsibility:

  1. Contact us within 48 hours of delivery
  2. Share your order number + clear photos or an unboxing video showing the issue
  3. Once verified, choose either:
    Free replacement (we cover all shipping costs), or Full refund, including any shipping charges you paid

💡 Tip: We recommend recording a short unboxing video when opening your parcel — it makes damage claims instant and hassle-free.

4. How to Start a Return

  1. Contact us via WhatsApp (+92 336 3334760) or email (cutepluscosmetics.com) with your order number and reason for return
  2. Our team will review and confirm your return request within 1–2 working days
  3. Ship the product back to our return address (shared upon approval)
  4. Once we receive and inspect the item, your refund or exchange is processed

Return shipping costs:

  • Damaged / wrong / defective item → We pay return shipping
  • Change of mind (unopened items) → Customer pays return shipping

5. Refunds

Once your return is approved and received:

  • Refunds are processed within 7–10 working days [CONFIRM]
  • COD orders: refunded via bank transfer to your provided account (or store credit, your choice)
  • Card / online payments: reversed to your original payment method
  • Original shipping charges are non-refundable (except for damaged/wrong item cases)

6. Exchanges

Want a different product or variant (e.g., a different foam or lipstick shade)? Exchanges follow the same eligibility rules as returns. Contact us and we'll arrange it once the original sealed item reaches us.

7. Order Cancellations

  • Before dispatch: Full cancellation, no charges — contact us ASAP
  • After dispatch: Cannot be cancelled; you may refuse the parcel at delivery or request a return per this policy

Contact for Returns

📱 WhatsApp: +92 336 3334760 ✉️ Email: cutepluscosmetics.com 🕐 Mon–Sat, 10 AM – 7 PM